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https://www.usine-digitale.fr/article...r-a-interagir-avec-un-chatbot.N908494
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http://www.lemagit.fr/etude/Watson-as...-ingenieurs-de-Thales-avec-un-chatbot
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https://betanews.com/2017/05/22/customer-support-bots-vs-humans
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https://www.engadget.com/2017/04/07/ibm-watson-tech-support-round-the-clock
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